Tell the story in three beats: problem, intervention, and measurable change. Include charts or simple before-and-after metrics, even when results are directional. Share decision criteria and alternatives you rejected. Highlight the client’s role to avoid hero worship while demonstrating partnership, stewardship, and the durable thinking behind the outcome.
Collect statements that describe the initial tension, the collaboration experience, and the final relief. Encourage specifics over adjectives. Short video clips work beautifully for warmth and nuance. Secure permission to quote names and titles, or anonymize professionally. Rotate new voices regularly to keep your proof fresh and credible.